The Company Behind the Products

Every business talks about “better customer conversations.” SaaS Labs builds products that actually make them happen.

From JustCall to CallPage to ServiceAgent.ai, we help thousands of businesses communicate better.

Here's where we are: With 300+ people across India, the US, and beyond, we’re at an inflexion point as AI reshapes business communication.

What's it like to work here? Total ownership. We’re a team that moves with purpose, builds with ambition, and loves seeing our work make a real impact.

And, if you're already nodding along, let's start the conversation.

The Flagship Product

With JustCall, we’re leading the innovation on how sales and service teams connect with their customers— using AI — across calls, texts, emails, WhatsApp, and whatever comes next! It’s a multichannel communication system that helps 7000+ of our customers serve theirs better- with 24/7 AI Agents, on-point integrations, and other forward-looking features.

About the Role

At SaaS Labs, we’re looking for a Solutions Engineer who will confidently operate at the crossroads of Sales, Customer Relations, and Product while enabling all teams with the technical knowledge they need to achieve their objectives. You will impact our team and our customers starting from day one.

Work Location - Noida (EU shift hours)

What We’ll Count on You For

• Strong product knowledge with hands-on experience in APIs, IPaaS, and technical solutioning to guide prospects through demos, trials, and integrations.

• Deliver tailored product demos and proofs-of-concept (POCs) aligned to each prospect's workflow and technical setup.

• Drive trial success end-to-end, ensuring customers achieve early value and move confidently toward proposal and purchase.

• Assist AEs with technical validation, including solution mapping, integration guidance, and contributions to RFP responses.

• Build and maintain MSP / Project Progress Tracker documents with clear milestones, defined use cases, and success criteria for key opportunities.

• Enable data-driven selling by leveraging PQL scores and product usage insights to nudge AEs and customers toward next steps.

• Serve as a trusted technical advisor during procurement reviews and handoff to onboarding for newly closed customers.

What’ll Make You a Great Match

• Bachelor's degree in Marketing, Business Administration or a relevant field

• 3+ years of demonstrated experience as a Solutions Engineer or Sales Engineer, recognised as the go-to person for technical queries in roles such as AE or Strategic CSM within a tech company

• B2B/SaaS sales experience is preferred

Other essential qualities for this role:

• A customer-first mindset is a must

• Bias for action and a sense of urgency to get things done for customers

• Able to multitask efficiently under time pressure

• Sense of accountability

Benefits/Perks:

• Opportunity to work and collaborate with a global team spread across 6 countries

• Routine hackathons and learning boot camps to promote knowledge sharing

Because Life’s Too Short For Boring Jobs

• Take time off when you need it. We trust you to manage your energy and schedule responsibly.

• We don’t track hours, just impact. Work when you’re most productive, as long as you show up for your team.

• Competitive pay that reflects your skills, experience, and the value you bring.

• Once a year, we also trade Zoom calls for real hugs and high-fives, gathering somewhere nice and sunny to connect, recharge, and celebrate.

• Comprehensive physical and mental health coverage for you, your partner, and your family, because care shouldn’t come with fine print.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to making hiring or any employment decision regardless of race, colour, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.