About the Role

The Banking Operations Executive works closely with the Banking Operations Team, Client Services, Technology, and Product Teams to deliver the best client experience possible. The Banking Operations Executive is responsible for brokerage operations functions, including execution of cash transfers, transactional due diligence, and customer due diligence. They constantly think of ways to make complicated tasks more efficient, while keeping a keen eye on the big picture. They grasp complex topics quickly and are adept at thinking on their feet to solve problems in a creative and holistic manner. This is a 12-month fixed-term contract role.

Key Responsibilities

• Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for StashAway Thailand and other assigned regions.

• Execute daily fund transfers, managing the end-to-end money flow of customers' funds investment.

• Review sanctions screening results to facilitate risk profiling of customers.

• Conduct AML investigations,  transactions monitoring and profile building to identify suspicious activities.

• Review and analyze customer profiles and transaction data for potential AML risks.

• Monitor reconciliations, ensure that balances are accurate, and discrepancies are resolved in a timely manner.

• Work with the Client Services team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)

Projects you might work on

• Provide Ad Hoc Support to Banking Operations Manager:

  • Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team.

  • Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report, regulatory reporting)

  • Support the gathering of data for internal and external audit / regulatory inspections and the coordination of information for routine regulatory reporting.

  • Support operational issue investigation, supported by understanding of operational data and its analysis

  • Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks.

  • Undertake and participate in ad hoc operations projects to contribute to changes made throughout the organization.

Accountability of the role

• Ensure seamless and compliant processing for all client transactions

Benefits

Employee financial and physical well-being

• Comprehensive insurance coverage: outpatient visits, hospitalisation and surgical insurance, life insurance, as well as yearly dental.

• Management fee discount: you will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Hybrid work arrangement: 3 days at the office

• Unlimited paid annual leave: it should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.

• Personal work equipment budget: it’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• Annual L&D budget: you will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

Team bonding budget and initiatives

• Quarterly team bonding budget: we encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.

• Annual off-sites (Sep): each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.