About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work well under pressure and meet deadlines. Strong communication and collaboration skills are also essential for this role, as the Banking Operations Executive will work closely with various teams within the organization to achieve common goals.

Key Responsibilities

• Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for multiple regions (SG, MY, HK, AE, TH)

• Execute daily fund transfers, managing the end-to-end money flow of customers' funds investment.

• Review sanctions screening results to facilitate risk profiling of customers.

• Monitor reconciliations, ensure that balances are accurate, and discrepancies are resolved in a timely manner.

• Work with the Client Services team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)

Projects you might work on

• Provide Ad Hoc Support to Banking Operations Manager:

• Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team.

• Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report, regulatory reporting)

• Support the gathering of data for internal and external audit / regulatory inspections and the coordination of information for routine regulatory reporting.

• Support operational issue investigation, supported by understanding of operational data and its analysis

• Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks.

• Undertake and participate in ad hoc operations projects to contribute to changes made throughout the organization.

Accountabilities of the role

• Supporting Banking Operations to ensure our clients get invested and able to get their withdrawals

Benefits

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.

• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).

• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.

• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.

• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.