Benefit Operations Specialist (Billing & Reconciliation)

Team: Policy Operations Location: Pune Reports to: Benefits Operations Manager

🌍 About Us

We are a global platform helping businesses manage and deliver employee benefits across geographies. Our Benefits module connects employers, employees, insurers, and brokers through seamless tech and operations. The Policy Operations Team ensures every benefit plan is accurately activated, maintained, billed, and reconciled throughout its lifecycle.

🧩 Role Summary

As a Benefit Operations Specialist, you will be primarily responsible for managing billing operations, premium collections, and reconciliation of vendor statements across global insurance partners. Your role will ensure financial accuracy in all benefit transactions and support compliance with invoicing timelines, carrier settlements, and internal accounting procedures.

You’ll work closely with the Finance, Customer Success, and Product teams, along with external brokers and insurers to ensure financial integrity and data consistency across our benefits ecosystem.

🎯 Key Responsibilities

💳 Billing, Reconciliation & Finance Operations

Generate, validate, and maintain accurate monthly premium invoices for employee and employer contributions.

Own and manage mid-cycle billing adjustments, prorated charges, credits, and refunds.

Perform reconciliation between internal billing systems and insurer/carrier/vendor invoices.

Investigate and resolve discrepancies in billed vs. received amounts and coordinate timely settlements.

Support Finance team with reporting for collections, revenue recognition, and audit readiness.

Ensure billing documentation and transaction trails are audit-compliant and well-structured.

📌 Enrollment & Lifecycle Coordination

Support enrollments, additions, deletions, and lifecycle changes with a financial lens — ensuring all changes are correctly reflected in the billing systems.

Partner with brokers and insurers to validate premium changes tied to enrollment updates.

📞 Stakeholder Management

Collaborate with Customer Success to resolve client billing queries or disputes.

Liaise with Finance, Brokers, and Carriers to ensure consistent communication and financial reconciliation.

Maintain clear documentation of billing workflows, controls, and updates.

🧠 Requirements

🧾 Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

• 2–4 years of experience in billing, insurance operations, vendor reconciliation, or finance operations.

• Past experience with a global insurance broker company would be a big plus.

🔧 Skills

• Strong grasp of billing cycles, revenue reconciliation, financial reporting, and insurance accounting.

• Proficiency with Excel, billing systems, accounting software, or internal ticketing tools (e.g., Jira, Zendesk).

• High attention to detail and ownership of data accuracy and financial integrity.

• Process-oriented and proactive mindset with good documentation hygiene.

• Excellent communication and problem-solving skills.

⭐ Bonus Points

• Prior experience with global benefits, group insurance, or SaaS-based EOR platforms.

• Exposure to microservices environments or working alongside product/engineering teams.

• Familiarity with local regulations around employee insurance (any region).

🏁 Success in this Role Looks Like:

• 99%+ accuracy in billing and reconciliation.

• Timely settlements and minimal financial discrepancies.

• Smooth vendor and carrier coordination.

• Positive feedback from Finance and Operations for data accuracy and reliability.