Head of Customer Success

Location: San Francisco (in-office 6 days/week)

Compensation: $250k - $350k TC

Virio is building the next-generation B2B GTM stack - an AI-powered content engine that turns executive thought leadership into a pipeline at scale. We help the fastest-growing B2B companies go to market through executive-led content that drives revenue, not vanity metrics.

We're backed by investors and operators from LinkedIn, YouTube, HubSpot, Notion, and Google. We’ve built a repeatable system for turning founder-led content into meetings, pipeline, and brand power. You’ll work directly with CMOs, founders, and GTM teams to turn strategy into influence, and influence into meetings. You’ll guide high-value SaaS clients on what to say, how to say it, and how to measure its impact on revenue - while also defining Virio’s voice and building a repeatable content engine from the ground up.

What You’ll Do

• Own a book of 10–20 high-value accounts, ACVs ranging from $60K to $500K+.

• Build trusted relationships with CROs, CMOs, marketing/GTM leaders, and founders — not generic CSM relationships.

• Drive multi-seat expansion and renewal conversations tactically

• Run onboarding, adoption, and ongoing strategic engagement – drive visible customer value.

• Use a 1–1.5% relationship budget per account creatively – Warriors games, ski trips, offsites, dinners – you know how to time these plays to maximize revenue outcomes (renewals/expansions).

• Partner with Product and GTM teams to drive customer success and product-market fit.

• Help build the expansion and renewal playbook as we scale from $1M → $100M.

Who You Are

• Scrappy and execution-oriented – You put your head down and get things done.

• Comfortable with real startup chaos – Not “big company fake chaos.” You know how to move in environments with no process, shifting priorities, and high expectations.

• Agency background is a major plus – You’ve managed enterprise clients at a marketing agency. You know how to present strategy, manage executive relationships, and sell value.

• Strategically fluent in B2B marketing & GTM – You understand ABM, marketing funnels, CAC/LTV, sales processes - and you can have real conversations with CMOs and founders about them.

• Tech/startup fluent – You can talk about Series A fundraising, GTM strategy, CAC, LTV, founder dynamics – you know the culture and how to navigate it. You will not survive here if you can’t speak this language fluently.

• ACV fluent – You have managed $100K–$500K+ ACV accounts and understand the cadence and expectations of large-scale relationship management.

• Project manager at heart – You can juggle 10+ complex relationships without dropping the ball.

• Competence over years – We don’t care how many years you’ve been in a seat. We care whether you actually know your craft and can operate at the highest level.

• Tailored Experience – Have experience in LinkedIn and/or Video content

Bonus Points

• Experience expanding initial clients to multi-seat and enterprise-scale deals.

• Experience managing renewal cycles with CMO/VP-level buyers.

• Experience managing AM/CS playbooks in fast-scaling tech startups.

• Experience with AI-powered GTM tools.

Why Join Virio?

• Founding seat → You will help define how AMs operate in an AI-first GTM company scaling to $100M.

• Elite peer group → The team moves fast, expects high output, and rewards competence.

• Massive career leverage → Success here will put you on a path to lead AM/CS and drive millions in ARR.

• Real impact → You will directly influence Virio’s success and revenue growth.

• Top-Shelf Benefits: 100% paid medical, dental, and vision + $1,000/month wellness & meals stipend. We take care of our people