Founding Customer Success Manager (CSM)

Location: San Francisco (in-person, in-office, full-time ONLY) Compensation: $170K–$250K total annual compensation

About Virio

Virio is building the next-generation B2B GTM stack - an AI-powered content engine that turns executive thought leadership into a pipeline at scale. 

We help the fastest-growing B2B companies go to market through executive-led content that drives revenue, not vanity metrics. Virio is not a content agency. We're backed by investors and operators from LinkedIn, YouTube, HubSpot, Rippling, and Google. We’ve built a repeatable system for turning founder-led content into meetings, pipeline, and brand power.

We are building GTM infrastructure that behaves like a high-output operator, combining strategy, execution, and systems thinking. Having added $1M in ARR within the last 30 days, our recruiting team is moving quickly to hire the talent we need to continue our momentum.

We are now looking for a Founding Customer Success Manager to help define and scale Virio’s customer success motion.

What You’ll Do

• Own a portfolio of high-value SaaS customers with ACVs ranging from $60K to $500K and above

• Build trusted, executive-level relationships with founders, CMOs, CROs, and GTM leaders

• Lead onboarding, adoption, and ongoing strategic engagement to drive clear customer value

• Support renewals and expansions in close partnership with leadership

• Act as the connective tissue between customers, Product, and GTM, surfacing insights that shape roadmap and positioning

• Manage complex, fast-moving accounts without heavy process or hand-holding

• Help refine and scale Virio’s Customer Success playbook as the company grows

• Ensure customers see consistent progress, outcomes, and ROI

What Makes You a Great Fit

• Mid-market to enterprise account management – Experience managing complex B2B accounts across mid-market to enterprise segments

• Executive presence & communication – Strong, credible communication skills with the ability to engage senior executives

• Unstructured environment comfort – Comfortable operating effectively in fast-moving, lightly structured environments

• B2B marketing & GTM fluency – Strategic understanding of B2B marketing and go-to-market fundamentals

• Operational organization – Highly organized and detail-oriented with consistent follow-through

• Execution-first ownership – Bias toward action with strong ownership over outcomes

• Craft-first mindset – Prioritizes quality of execution and operating excellence over years of tenure

Traits That Thrive at Virio

• High agency & proactivity – Takes initiative and moves forward without waiting for perfect process

• Startup intensity comfort – Comfortable operating amid real startup chaos and pace

• Executive calm & credibility – Calm, clear, and trusted in interactions with senior executives

• Low ego & accountability – Takes full ownership and accountability for outcomes

• Customer impact motivation – Driven by customer outcomes and long-term relationship building

Benefits

• Competitive total compensation aligned to impact and ownership

• Meaningful equity upside as part of the founding team, core to the operating philosophy for Virio

• 100 percent paid medical, dental, and vision insurance

• 401(k) plan

• Monthly wellness and meals stipend ($1k)

• Relocation support for San Francisco

• Company-wide annual off-sites

• Direct access to founders and leadership

• High ownership, high trust, and fast career progression alongside world-class client partners

• In-person culture with deep collaboration and shared standards

This is a full-time, on-site role based in San Francisco. We do not offer hybrid or remote positions. With best-in-class compensation, Virio operates on a 996–7 cadence and expects high ownership and high output across the team.