About Job

Cashfree is seeking a skilled and experienced professional for the role of Manager – Enterprise Farming (Emerging Business). The Manager will be responsible for spearheading initiatives to grow and retain existing enterprise and large-merchant accounts within the Emerging Business vertical. Your focus will be on deepening relationships with current customers rather than new acquisition, identifying upsell and cross-sell opportunities, designing account growth plans, driving expansion, and ensuring customer satisfaction.

This role requires a strong understanding of enterprise payments, customer lifecycle management, and collaboration with cross-functional teams to deliver exceptional value and achieve revenue targets.

Skills & Qualification

• Strong understanding of enterprise payments, customer lifecycle management, and account growth planning.

• Excellent relationship-building and communication skills with the ability to collaborate with cross-functional teams.

• Strategic thinking with the ability to identify and execute upsell/cross-sell opportunities.

• Strong analytical skills with the ability to track opportunities, forecast accurately, and drive revenue growth targets.

• Ability to standardize and implement best practices in account management, retention, and customer engagement.

• Strong understanding of industry and competitor trends to inform and refine farming strategies.

• Excellent presentation and mentoring skills with the ability to conduct and present regular business reviews with key customers and internal leadership.

• Ability to work in a fast-paced environment with multiple priorities and deadlines.

Responsibilities

• Manage and grow relationships with existing enterprise and emerging business customers in the payments ecosystem.

• Own account plans for key customers, including segmentation, usage analytics, growth potential, and revenue forecasting.

• Identify and execute upsell/cross-sell opportunities (e.g., new product modules, premium offerings, new geographies, or verticals).

• Build and maintain a robust expansion pipeline: track opportunities, forecast accurately, and collaborate with internal stakeholders.

• Ensure customer satisfaction and retention by acting as the primary point of contact for strategic accounts.

• Partner with clients to uncover new payment use-cases, understand their evolving business needs, and tailor Cashfree’s solutions accordingly.

• Standardize and implement best practices in account management, retention, and customer engagement.

• Monitor industry and competitor trends to inform and refine farming strategies.

• Coordinate closely with cross-functional teams (Product, Operations, Finance, Legal) to ensure seamless onboarding and product adoption.

• Drive revenue growth targets across your account portfolio — including YoY growth, ARPA (Average Revenue Per Account) uplift, and churn reduction.

• Conduct and present regular business reviews (quarterly/annual) with key customers and internal leadership.

• Mentor and guide junior team members on account management practices (if applicable).