About the Role

We’re looking for a Product Manager (PM-1) to strengthen and scale our Payouts business.

This role has two core mandates:

1. Ensure product sanity — improve reliability, usability, and operational robustness

2. Research and shape new adjacent product opportunities around Payouts

You will work closely with the Director of Product to deeply understand the current system, identify structural gaps, and build a strong foundation for future growth.

This role is ideal for someone who enjoys solving complex platform problems and thinking beyond incremental features.

What You’ll Own

Product Sanity & Stability

• Deep-dive into transaction flows, failure patterns, reconciliation gaps

• Identify systemic issues across DB logs, merchant complaints, and support tickets

• Partner with engineering to improve reliability, performance, and operational clarity

• Reduce friction across APIs, dashboards, and merchant workflows

Merchant & Market Understanding

• Speak to merchants regularly (ops, finance, founders)

• Analyze churned accounts and usage patterns

• Identify structural gaps in our current offering

New Product Research

• Explore adjacent use cases around payouts (compliance, identity, treasury, automation, etc.)

• Build structured problem statements and opportunity briefs

• Run discovery interviews and early validation experiments

• Shape initial product direction before formal roadmap inclusion

Data-Driven Decision Making

• Own dashboards and key product metrics

• Break down performance by segment, industry, and use case

• Translate data into prioritised action

What We’re Looking For

• 2–4 years of product management experience

• Strong analytical ability and comfort working on platform/API-first products

• Ability to operate in ambiguity and structure open-ended problems

• High ownership mindset

• Strong written and verbal clarity

What Will Make You Stand Out

• Experience in fintech, payments, banking infrastructure, or APIs

• Experience doing zero-to-one discovery work

• Ability to break complex infra issues into simple frameworks

• Ex-startup founders