Who We Are:

Datassential is a leading global intelligence platform for the food and beverage industry. Leveraging billions of data points and cutting-edge AI, we provide a suite of innovative solutions that empower more than 90% of the world’s largest food and beverage brands to develop, market, and sell their products more effectively.

Based in Chicago, USA, Datassential has expanded its global reach through strategic acquisitions of CHD Expert (France) in 2022 and Brizo Data, Inc. (Canada) in 2025. In 2024, we secured investment from top-tier private equity firms New Mountain Capital and Endicott Capital—a milestone that fuels our accelerated product roadmap and strengthens our research and development, enabling us to deliver even greater value to our clients.

Our remote-first, globally distributed team thrives on diverse perspectives and deep expertise in the food and beverage space. Food brings people together—and at Datassential’s table, there’s room for everyone.

What We Need:

We’re looking for a highly organized self-starter to join our Solutions Enablement team as a Project Coordinator. This team provides data and custom UI services to our clients, helping them get more value from Datassential’s platforms. This role is customer-facing about 40 percent of the time, so you should be comfortable leading conversations, asking scoping questions, and translating needs into clear technical requirements. You’ll take the lead on coordinating UI enhancements, CRM integrations, file deliveries and exchanges, and other initiatives that help our customers see real value and stay with Datassential longer.

You Are:

• Passionate about solving problems and figuring out the best path forward for customers.

• Comfortable speaking in front of others, including executives or groups, and able to guide conversations with confidence.

• A strong collaborator who works well with cross-functional teams and keeps projects moving.

• Focused on outcomes and committed to providing a great customer experience.

What You Will Do:

• Review and qualify incoming service requests submitted by Enablement Managers or cross-functional partners. If the request fits within our services, prepare and submit it to the appropriate technical team.

• Join client conversations when needed to gather details for items such as file exchanges or data delivery needs, and ensure clients receive final outputs or confirmations.

• Coordinate work across multiple internal teams to meet customer needs. You might help a top-tier account on one project and support a group of low-touch accounts on another.

• Work with data and technical partners to scope needs, answer questions, and align on requirements through Jira and other intake channels.

• Audit recurring client files to identify issues before the customer sees them.

• Test UI setups to confirm everything functions as expected before delivery.

What You bring:

• 4-year degree or equivalent experience in customer service/data

• 2 years of work experience in a client-facing role

• Strongly proficient in Microsoft Office (Excel, PowerPoint, Word)

• Strong communication skills

•  Organized and detail-oriented, able to handle multiple projects simultaneously and keep track of ongoing tasks

Our Table Welcomes All. We embrace diversity of both background and thought and foster an inclusive environment that extends an open landscape of opportunities to everyone. We invite each of us to simply be ourselves. We operate with respect and without judgment, celebrating both the power of the individual as well as our shared humanity.

The base salary range for this role will be $55,000-$60,000. Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Datassential is an E-Verify employer.