Responsibilities:

• Act as the main point of contact for clients, building trust, and nurturing partnerships to ensure satisfaction and retention.

• Identify growth opportunities, including acquisition, upselling and cross-selling, and develop strategic account plans.

• Understand client needs, present solutions, and communicate effectively to align with business objectives.

• Collaborate with internal departments (sales, marketing, product) to meet deadlines, manage and ensure successful delivery of services.

Requirements:

• Excellent verbal and written skills for negotiation, presentation, and daily communication.

• Strong ability to resolve client complaints and issues effectively.

• Ability to manage multiple, complex projects and accounts simultaneously.

• A Bachelor’s degree in Business or Marketing and proven experience in account management, customer service, or sales.