RemotelyHR is hiring on behalf of French Florist

French Florist is a floral boutique reimagining what it means to give and receive flowers. Our handcrafted arrangements are intentionally designed by expert floral designers using only the highest-quality blooms sourced from the best farms around the world. Whether for celebration, connection, or simply delight, our flowers do more than decorate—they elevate and transform moments.

With three successful company-owned boutiques in Los Angeles and a growing franchise network, French Florist is on a mission to create a more loving and compassionate world through flowers. As purveyors of beauty and connection, we don’t just deliver arrangements—we deliver emotion, meaning, and magic.

Position Overview

The Franchise Operations Manager is a hands-on, multi-functional role that supports the growth and success of our franchise network through training, field coaching, operational support, and continuous improvement initiatives. This person will own franchisee training and development, serve as a performance coach, and act as a process and support resource for new and existing locations.

This role is ideal for someone who thrives in a dynamic, fast-paced environment and enjoys building relationships, solving problems, and creating meaningful impact across a growing system.

Key Responsibilities

Training & Development

• Design, update, and deliver effective training materials and programs that support franchisee performance in areas such as operational, marketing, and financial best practices.

• Facilitate virtual and in-person training sessions, workshops, and conferences.

• Maintain and manage knowledge resources in our learning management system (LMS) and other platforms.

• Assess training effectiveness and drive continuous improvement through feedback and performance metrics.

Franchisee Coaching & Support

• Build strong, trust-based relationships with franchisees to drive alignment with French Florist’s brand, operational, and cultural standards.

• Provide ongoing business coaching in areas such as labor efficiency, marketing, inventory, and team development.

• Conduct regular field visits and virtual check-ins to support execution, resolve issues, and share best practices.

Operational Excellence & Process Support

• Identify and implement improvements to operational systems, tools, and SOPs.

• Act as a resource for troubleshooting operational and technical challenges.

• Partner with cross-functional teams to test and roll out new tools, technologies, and processes to the franchise network.

Travel & Field Work

• Provide on-the-ground support during new location ramp-up and training periods.

• Travel regularly to franchise locations for field coaching, brand audits, and training delivery (approx. 30–40%).

Success Metrics

• High franchisee satisfaction with training, coaching, and operational support

• Increased adoption of tools, systems, and best practices

• Operational consistency and brand alignment across franchise locations

• Measurable improvement in franchisee performance and business outcomes

Qualifications

• 3-5 years of experience in franchise operations, business coaching, or training and development

• Strong facilitation and coaching skills, with experience delivering both virtual and in-person learning experiences

• Proficient in interpreting business metrics and providing operational guidance

• Excellent organizational, interpersonal, and communication skills

• Proficiency in business software tools and LMS platforms

• Experience with EOS® or similar business operating systems is a plus

• Willingness to travel regularly

Benefits

• Competitive salary, $80,000-$100,000

• Paid time off and professional development allowances

• Employee stock option eligibility after one year

• Opportunity to play a key role in shaping a fast-growing franchise system