Note: Remotelyhr is hiring on behalf of French Florist.

Company Overview

French Florist is a floral boutique reimagining what it means to give and receive flowers. Our handcrafted arrangements are intentionally designed by expert floral designers using only the highest-quality blooms sourced from the best farms around the world. Whether for celebration, connection, or simply delight, our flowers do more than decorate—they elevate and transform moments. With three successful company-owned boutiques in Los Angeles and a growing franchise network, French Florist is on a mission to create a more loving and compassionate world through flowers. As purveyors of beauty and connection, we don’t just deliver arrangements—we deliver emotion, meaning, and magic.

Job Summary

The Dispatch Lead plays a key leadership role at French Florist, overseeing all aspects of dispatch and delivery across our three corporate locations. This includes both in-house drivers and outsourced delivery partners (via Burq). The Dispatch Lead ensures seamless, efficient, and high-quality deliveries by managing drivers, optimizing routes, coordinating outsourced orders, and resolving delivery issues. They are responsible for owning the Burq relationship, balancing orders between in-house and outsourced channels, managing claims and refunds, and continuously working to improve the client delivery experience. This is a hands-on leadership role with accountability for the overall success of the delivery function at French Florist.

Key Responsibilities:

Team Leadership & Management

• Partner with other French Florist department leads to ensure smooth operations across design, dispatch, and client-facing teams.

• Manage dispatchers and drivers including delegating tasks, scheduling, maintaining overtime, and managing meal penalties.

• Lead by example with a hands-on approach, supporting the team during high-volume periods and modeling best practices.

• Conduct performance conversations and hold team members accountable in alignment with company policies and core values.

• Track and manage productivity and efficiency metrics for the dispatch and delivery team.

• Perform quarterly performance conversations with all direct reports.

• Participate in required corporate meetings and trainings.

Staffing & Training

• Interview, onboard, and train new dispatchers and drivers.

• Proactively assess staffing needs and recommend adjustments.

• Educate dispatchers and drivers on new French Florist policies, systems, and procedures.

Dispatch & Delivery Operations

• Oversee both in-house and outsourced deliveries, ensuring client experience is consistently excellent.

• Create and manage efficient delivery routes with less than a 2% fail rate.

• Evaluate orders and determine when to assign to in-house drivers vs. outsourced via Burq; adjust orders as needed to meet demand and client expectations.

• Own and manage the Burq relationship, including vendor communication, performance monitoring, and continuous improvement of the outsourced delivery process.

• File and manage claims, refunds, and replacements with Burq and ensure timely resolution.

• Handle client refunds/replacements related to delivery issues, identify recurring problems, and implement solutions.

• Monitor and report on delivery accuracy, timeliness, and client satisfaction.

Weekly Performance Metrics

• Delivery accuracy (in-house + outsourced): Less than 2% fail rate.

• Overtime (dispatch + drivers): Measured weekly by payroll reports.

• Meal penalties (dispatch + drivers): Measured weekly by payroll reports.

• Project initiative completion: Based on milestones and parameters agreed upon.

Qualifications:

Required

• Ability to lift and carry up to 50 lbs repeatedly.

• Strong work ethic and ability to thrive in a fast-paced, physically active environment.

• Excellent organizational and time-management skills.

• Willingness to work weekends and holidays as needed.

• Friendly and professional demeanor.

Preferred

• Prior experience in dispatch, logistics, or delivery management.

• Experience managing outsourced delivery vendors or third-party logistics platforms (Burq, Onfleet, or similar).

• Interest in the floral or retail delivery industry.

Schedule

• 8-hour shifts

• Monday to Friday

• Weekends and holidays as needed

Rate: $28-$30/hr